Refund policy
Returns & Refunds
We want you to love what you ordered. If something isn't quite right, you have 30 days from the delivery date to return it for a full refund.
Condition of Items
To be eligible for a return, items must be:
- Unworn, unwashed, and undamaged
- In their original condition with all tags attached
- Returned in the original packaging where possible
How to Start a Return
Starting a return is easy. Just email us at hello@beverly-rose.com with your order number and the item(s) you'd like to return. We'll reply within one business day with return instructions and the return address.
Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method, as we can't be responsible for items lost in transit back to us. There is no restocking fee.
Refund Timing
Once we receive and inspect your return, we'll process your refund to your original payment method. Refunds typically appear within 5-10 business days, depending on your bank or card provider.
Exchanges
The fastest way to get a different size or color is to place a new order and return the original for a refund. Email hello@beverly-rose.com if you'd like help.
Non-Returnable Items
For hygiene and safety reasons, final sale items, gift cards, and items that have been worn, washed, or altered cannot be returned.